24/7 Customer Support in Website Hosting
We supply 24/7 billing, customer and tech support for all our website hosting. Even if you are not our customer yet and you have some questions, we will assist you right away and provide you with the needed info, in order to give you a choice to make the best decision when you acquire your new website hosting account. We're available at any time, including weekends and holidays, and we supply multiple options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have a couple of telephone numbers around the world, so that you're able to call the one which is closer to you. The max response time for the email messages and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for several days to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive well-timed support, particularly when your site is not working efficiently for some reason. Our semi-dedicated service feature 24/7 customer and technical support, therefore in case anything happens, you can use several ways to contact us - telephone line with a few local numbers worldwide, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and basic issues, which means that in case you don't have an account yet, for example, you'll be able to receive more details for our solutions, or we can assist you with less complicated tech problems. The other two options are for strictly technical matters or everything that is more time-consuming because it is easier to track the dialogue between you and our support team. The guaranteed max answer time for them is merely 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day to get assistance as you may have to do with various other providers.
24/7 Customer Support in VPS Servers
If you buy a VPS server from our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. When you're an existing customer and you're looking for help with a technical issue which requires more time to analyze or resolve, you can open a support ticket from your billing account or you can send an email and we will handle the issue and send you a response within the hour. The reply time is guaranteed 24/7, which includes holidays and weekends, but for the vast majority of problems it takes a maximum of 30 mins to receive assistance. The support service covers the VPS as well as all of the pre-installed software it comes with, so in case you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server from us, you'll be able to get in touch with us anytime using various channels and the maximum time that you'll have to wait for a reply is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To contact us about a technical issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you'd like to learn more about our hosting solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in several countries around the world. In case you're looking for support for third-party software that you are unable to deploy or run properly, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.