Lots of persons who begin using their 1st web hosting account, or switch companies, usually have enquiries concerning how particular tasks are carried out or chance upon difficulties when setting up different things, including emails, site settings, etc. This is the reason why, a lot of web hosting companies have prepared documentation with popular questions and issues so as to help their customers obtain information quickly and seamlessly. As a result, the client support team can dedicate more time to real problems that certain customers may be encountering, since the solution for the minor things will be available on the web and customers can cope with them without having to touch base with the customer service team. Having elaborate documentation is pretty important, particularly for new users with no practical experience at all, because the hosting service involves plenty of features and many people can become bewildered about what action to take. A good knowledge base can both help you execute the operations that you want and discover how the web hosting service works as a whole.

Extensive Online Documentation in Website Hosting

If you have ordered your very first website hosting package from our company or have migrated your site over to us, you will grow familiar with our platform and our in-house built Hepsia Control Panel in a jiffy thanks to the fact that we have prepared an extensive online knowledge base where you can find all the information that you will ever need – both general info with regard to the hosting service as a whole and more concrete info about the separate features that you can use and the issues that you might encounter. The articles are located in two places. The complete article collection is accessible via the Control Panel’s Help section. You can read relevant articles about the different features in every section of the Control Panel too. You can acquaint yourself with how to do basically everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles offer exhaustive instructions, so you won’t ever become lost due to an ambiguous text. Surely, if you encounter a more specific problem and you don’t find an adequate solution in our knowledge base, you can contact our client care staff members 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated service, will allow you to access the elaborate online help documentation that we’ve compiled for you. The articles include general info on our hosting services, instructive manuals about the various features that you can access, as well as troubleshooting instructions that can help you correct common problems that you might experience. The topics that we have covered encompass basically everything, from uncomplicated things such as how to host a brand-new domain in the account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right-hand side of the page that you’re on, whereas the complete article collection can be accessed through the dedicated Help section.