If you have bought a web hosting plan and you have some enquiries regarding a specific feature/function, or if you have chanced upon some difficulty and you require assistance, you should be able to get in touch with the respective help desk staff. All hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, because of the fact that the very best way to fix a problem most often is to open a ticket. This form of communication renders the responses sent by both parties easy to track and permits the support team members to escalate the problem in the event that, for example, a server admin needs to intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to have no less than two different accounts to touch base with the help desk support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts can sometimes be a drag, not to mention the fact that it requires a long period of time for most hosting companies to process the tickets themselves.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting is not separate from the hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only a few clicks of the mouse, without the need to leave your hosting account. The ticketing system offers a quick-search box, so you can trace de facto any support ticket that you have already submitted, in case you need it. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to handle a specific problem before you actually post a ticket. The ticket response time is no more than sixty minutes, so you can get swift assistance at any moment and in case our tech support team suggests that you do something within your hosting account, you can do it instantaneously without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated service, which goes to say that you will not need some other support platform to contact our help desk staff – you can do that on the spot the moment you experience an issue. Sending a new ticket takes several mouse clicks and finding an older one is just as easy. With our smart search filter, you can swiftly track down any ticket that you have opened in the past. You can submit a ticket at any given moment in time since our support team representatives are available 365 days a year and reply in no more than an hour, although it seldom takes this much to obtain an answer. With Hepsia, you’ll have everything in one location and you can just forget about needing to sign in and out of 2 or more platforms to troubleshoot a simple problem.