In case you have a website, a problem could always crop up and it does not necessarily need to be related to the hosting service itself. For example, something can go wrong when you bring an application up to date or some important data might be edited or erased accidentally. Whatever the essence of the problem may be, you’ll need to contact the customer service team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are experiencing. How promptly they will do that will predetermine how much time your websites will be unreachable. For certain sites like social networking sites or online shopping portals, a continuous unavailability too often means lost customers and money. For this reason, it’s of crucial importance that you use the services of a web hosting company that offers not only a good help desk support service, but also a timely one.

One-Hour Response Guarantee in Website Hosting

Our website hosting include a 60-minute reply guarantee, which goes to say that no matter what question or obstacle you may have, we’ll always be there to help you. As a matter of fact, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk team reps are available 24x7, even on official holidays and weekends, which suggests that you will obtain swift help anytime you need it. We understand just how precious time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have investigated the matter and, in case we haven’t come up with a solution, we’ll give you more information on what you have to do on your end, if the circumstances necessitate this. With our support services, you can rest assured that there will be someone to lend you a helping hand straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take full advantage of our incredibly fast support service. You will get a response to any ticket submitted via the web hosting Control Panel or email sent to our customer and tech support team in no more than 60 minutes. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes significantly less time to explore and troubleshoot a problem. We will provide you with more details if the solution involves something that has to be done on your end. If you contact us during official holidays or weekends, the response time will be precisely the same and given the fact that our support team is working 24-7-365, you’ll get timely assistance for virtually any billing, technical or general issue irrespective of the hour.