Though this is not the mainaspect to help you identify a trustworthy website hosting supplier from a bad one or a reseller from a real supplier, the option to call and communicate with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to get in touch with someone whenever you're in need of support. The telephone support for hosting services may vary from general to expert, so the issues which can be resolved through a call differ based on the service provider. Generally, these matters are more basic and feature billing or 1st level technical issues as more difficult tasks generally need a support ticket where both you and the system administrators can follow what's going on with a particular issue. However, the option to call your provider will save you a lot of time and efforts for the multitude of small issues that will eventually appear at the time you manage your hosting account.

Phone Support in Website Hosting

In case you decide to use one of our website hosting, you can connect with our support team over the telephone for 14 hours a day. We will assist you in choosing the best plan for your sites since we believe that it is better to discuss these issues with a live person. In case you already have an account, we will assist you with all your sales/billing questions and general issues, even with some tech matters that don't involve too much time or escalation to an administrator since it is better to open a support ticket for time-consuming problems so as to have all the correspondence in a single place. We now have telephone numbers in the US, the UK and Australia, so you can call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you would like to learn more about our packages, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated issues may need a ticket so as to give time to our tech support team to analyze, we will help you with a number of technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have an international number where you're able to reach us.