Client Support Channels
A Sixty–Minute Response Guarantee
We offer a 60 min response warranty for any trouble ticket or e–mail that you submit to the client support team. We’ll quickly answer all the common queries and forward right away the case to our server administrators if any further assistance is needed. If you make use of the Optional Admin Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon in advance.
A Premium–Quality Customer Support Service
We will be at your disposal 24–7 to respond to any questions that you may have with regard to our Web Control Panel or any of the applications that we have installed for you on the server. If you also require assistance with server admin procedures, you can take advantage of our Optional Admin Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
A User–Friendly Help Section
Our Web Control Panel was preinstalled for every dedicated server. Among its functions is a rather convenient integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Web Control Panel section.